01
Severe toothache
Call us. Rinse with warm salt water, take your usual analgesic (paracetamol or ibuprofen). Do not place aspirin directly on the gum.
Emergency line open now
Pain, swelling, or trauma?
Same-day appointments are reserved for acute pain, swelling, and trauma. During clinic hours our team answers directly.
What to do before you arrive
02
Knocked-out permanent tooth
Time matters. Hold the tooth by the crown, not the root. If clean, replace in the socket. Otherwise, keep in cold milk and come in within 30–60 minutes.
03
Broken or chipped tooth
Keep the fragment. Rinse mouth with warm water; apply cold compress externally if swelling. Avoid chewing on that side.
04
Dental abscess / swelling
Do not delay — facial swelling can progress. Rinse with warm salt water, take your usual analgesic, contact us same day.
05
Lost filling or crown
Usually not an emergency unless painful. Avoid chewing on that side and book the next available slot.
06
Orthodontic wire poking
Cover the end with orthodontic wax (or sugar-free gum). Most adjustments can be done within 24 hours.
Note: This is general guidance, not a substitute for clinical examination. For major trauma, uncontrolled bleeding, or loss of consciousness, go immediately to the nearest hospital A&E.
Emergency questions
What patients ask when they call.
- I have severe tooth pain at night — what should I do? +
- Call +968 2456 0706 during clinic hours or WhatsApp +968 7966 6700. Meanwhile rinse with warm salt water and take the analgesic you normally tolerate (paracetamol or ibuprofen at standard dose). Do not place aspirin directly on the gum — it burns the tissue. If pain is accompanied by facial swelling spreading upward or fever above 38.5°C, go to the nearest hospital A&E.
- A tooth was knocked out — can it be saved? +
- Yes, if re-implanted within 30 minutes. Hold the tooth by the crown, never the root. If clean, place it back in the socket and bite gently on gauze. If dirty, rinse quickly under running water (do not scrub) then keep it in cold milk on the way to us. Saline is second choice; water is last choice.
- What counts as a real dental emergency versus a booking-next-day issue? +
- Emergency: uncontrolled bleeding, facial swelling extending upward or into the neck, knocked-out permanent tooth, fever with dental pain, broken tooth exposing the nerve. Urgent but not emergency: lost filling or crown without pain, sensitivity to cold, canker sore, broken denture, loose ortho bracket. The second set should be seen within a few days but will not worsen overnight.
- Do you offer after-hours emergency appointments? +
- During clinic hours (Sun–Wed 10–19, Thu 10–17) we reserve same-day emergency slots. Outside those hours, public hospital emergency departments in Muscat (Royal Hospital, Sultan Qaboos University Hospital, Khoula) handle dental trauma and infections. Our patients should still call the clinic number first — if on-call cover is active we answer directly.
- Will emergency treatment be covered by my insurance? +
- Most Oman policies cover urgent pain relief and diagnostic X-rays. Definitive treatment (root canal, crown, extraction) may require pre-authorisation on the next working day. We document the emergency, handle the authorisation request, and schedule the follow-up.
- I broke a front tooth. Is it an emergency? +
- If the inner layer (dentin, or yellow bone-like tissue) is exposed it is acutely urgent — come in the same day. If only the enamel (outer white shell) is chipped with no pain, book a routine appointment. Either way, keep the fragment in milk if you have it — we can sometimes re-bond it.