For new patients
What happens at your first visit.
A clear walkthrough — from the moment you arrive to the written treatment plan in your hand. No surprises.
- Duration
- 45 minutes
- Parking
- Free on-site
- Location
- Qurum Garden · 1F
- You leave with
- A written plan
01 — The visit, step by step
Five steps, each one documented.
- 01
Arrival & parking
Free parking in the Qurum Garden Building. Take the lift to the first floor. Reception is on the right as you exit.
- 02
Check-in
5-minute form: name, contact, medical history, current medications, and insurance details if you have cover. You can complete it on a tablet at reception or fill our online intake form beforehand to save time.
- 03
Examination (15–20 min)
A specialist examines your teeth and gums, takes one or two diagnostic X-rays if needed, and listens to what brought you in. Questions are welcome — we plan for them.
- 04
Treatment plan (10–15 min)
We walk you through the findings on screen — your X-rays and photos — and hand you a written plan with pricing and alternatives. You leave with a PDF copy, no pressure to book treatment.
- 05
Next steps
If you decide to proceed, the front desk books your appointments, handles insurance pre-authorisation, and sets up a financing plan if helpful. If not, we save your plan on file for up to 6 months.
02 — What to bring
Five things that make your visit faster.
A valid ID or resident card
For clinic records — photographed, not retained.
Insurance card (if applicable)
We verify coverage while you’re in the chair.
Past X-rays or treatment records
Saves a new set of images and helps us spot changes.
Preferred payment method
Cash, card, or Qpay app for instalments.
A written list of concerns
Even three bullets. Most useful thing you can bring.
03 — Common questions
Before you book.
- How long should I plan for the first visit? +
- Around 45 minutes in total: 10 for check-in, 15–20 for the exam, 10–15 for the treatment plan walk-through. Leave an hour to be safe — we don’t rush anyone out.
- Do I need to stop eating or take anything before? +
- No. Brush and floss as usual. If you take blood thinners or anti-resorptives, tell reception at booking so we plan accordingly.
- What if I’m very anxious about dentists? +
- Tell us when you book — we’ll schedule a double-length slot, start with a tour of the clinic and a sit-down chat, no treatment on the first visit if that’s what you need. Tell-show-do throughout.
- Can I bring my child on the same visit? +
- Yes. We often pair back-to-back family appointments. Tell us the ages and we’ll allocate a kid-friendly operatory for the child.
- Will I need X-rays at this visit? +
- Usually 1–3 small periapical X-rays for diagnosis, or a single panoramic if clinically indicated. Dose is very low (digital sensors). Children only get X-rays when essential.
- Does the first visit include cleaning or treatment? +
- No — the first visit is diagnostic. Hygiene cleaning or any treatment is scheduled as a separate appointment so we have the right slot length and equipment ready.
Book your first visit.
Message or call. We’ll book you a slot in minutes.